Wednesday, June 30, 2010

Technical Support - Update

Judging from the reaction received from my last post about a service call I placed with our cable company, I thought I'd share a quick update on the status of our affairs.

The Tech dude did call both of us before showing up so Js was able to run home and let him in but it doesn't stop there. He changed our cable box, all the cables that are inside the house and checked those outside. The problem still isn't resolved. We're the only people in our area with this problem so the guy wasn't quite sure what else to do aside from ripping out all the cable from the walls and digging outside to see if a wire was damaged or something.

Cherry on the cake? He gave us his cell phone number - yes, his personal cell phone. He told us to give him a call on Friday if it still does it by then. He's not really working on Friday but he said he could still swing by in the afternoon if we wanted to and he'll just write a work order for the weekend or something. This way, we'll have cable for the weekend.

Yeah, that's right.

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